dbbet Privacy Policy

1 Introduction & Overview

dbbet ("we", "our") operates a trusted online gaming platform for users in Bangladesh. This privacy policy tells you what information we collect about you when you use our website, mobile app, or any of our services, how we process that information, and what measures we take to protect your privacy.

By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please refrain from using our services. Any changes will be updated on this page along with a new effective date.

dbbet believes that your privacy is a fundamental right. That is why we only collect information that is genuinely needed to provide our services.

2 What Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use our services:

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address
• Copies of government-issued documents for identity verification (National ID or passport)
• Payment information, such as your bKash, Nagad, or Rocket number

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Activity logs on the platform (login times, gaming history)
• Data collected through cookies and similar tracking technologies
• Geolocation information (only with appropriate access permissions)

2.3 Information Received from Third Parties

When required for identity verification or fraud prevention, we may sometimes receive information from approved third parties (such as identity verification service providers).

3 Purpose of Using Information

dbbet uses the collected information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To provide you with betting, gaming, and other features without interruption.
• Financial transactions: To process deposits and withdrawals — particularly through bKash, Nagad, Rocket, and bank transfers.
• Security & fraud prevention: To prevent unauthorised access, money laundering, and other misuse.
• Customer support: To resolve your issues or complaints and ensure 24/7 support.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve the functionality of our platform and the user experience.
• Communications: To send important updates, security notices, and account-related information.

4 Information Sharing & Disclosure

dbbet does not sell your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Partners

We work with trusted third parties for payment processing, identity verification, IT support, and customer service. These partners only receive the information necessary for their specific task and are required to follow our privacy standards.

4.2 Legal Requirements

We may disclose information to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we will only provide information within the limits permitted by law.

4.3 Business Changes

In the event of a transfer of ownership, merger, or acquisition of dbbet, your information may be passed to the new owner. You will be notified in advance in such cases.

4.4 International Transfers

Our servers may be located outside Bangladesh. When transferring data, we ensure that appropriate safeguards are in place.

5 Data Protection & Security

To ensure the security of your information, dbbet has put in place a number of technical and administrative measures:

• SSL encryption: All data transmission is encrypted using SSL (Secure Socket Layer) technology.
• Secure storage: Sensitive information is stored in encrypted form.
• Access controls: Only authorised staff can view your information.
• Regular security audits: Our systems are regularly tested for security vulnerabilities.
• Two-factor authentication: An additional verification layer is used to enhance account security.

However, it is not possible to guarantee that data transmission over the internet is completely secure. We take the highest security measures, but keeping your account password confidential and not logging in on unfamiliar devices is also your responsibility.

6 Cookies & Tracking Technologies

Cookies are used on the dbbet website. Cookies are small text files stored in your browser. We use the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions and keeping security features active. Without them, the platform will not work properly.

6.2 Functionality Cookies

These cookies are used to remember your preferences and settings (such as language selection).

6.3 Analytics Cookies

We use analytics cookies to understand usage patterns on our platform and to improve our services. This information is collected anonymously.

You can control or disable cookies from your browser settings. However, this may limit some functionality of the platform.

7 Data Retention Period

How long we keep your information depends on the type of information and legal requirements:

• Account information: For as long as your account is active, and for a defined period after it is closed as required by legal obligations.
• Financial transaction records: Retained for the period required by applicable laws and regulations.
• Logs & activity data: For a limited period, primarily for security and fraud prevention purposes.
• Marketing data: Until you withdraw your consent.

Once the defined period has passed, we securely delete or anonymise the information.

8 Your Rights

dbbet respects your right to data protection. You have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request the correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request the deletion of your information (where there is no legal obligation to retain it).
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Right to portability: You may request your information in a common format.
• Right to object: You may object to marketing communications or profiling.

To exercise these rights, please contact us. We will respond within a reasonable time.

9 Protection of Minors

dbbet is a platform for adults only. This service is only for those aged 21 and above. We do not knowingly collect personal information from minors.

If we become aware that someone under the age of 21 has provided us with information, we will immediately delete that information and close the associated account. If you believe that a minor is using our platform, please let us know.

10 Marketing Communications

With your explicit consent, dbbet may send you relevant offers, updates, or information. Every marketing message will include an option to unsubscribe.

You may request to stop marketing communications at any time — directly through our support team or by email. Even if you opt out of marketing, you will continue to receive important account-related messages (such as security alerts).

11 Policy Changes

We may update this privacy policy from time to time. If there are any significant changes, we will publish a new effective date on this page and, where applicable, notify you directly.

Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore recommend checking this page regularly.

12 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us. Our 24/7 support team is able to assist in both Bengali and English.